Frequently asked questions.

No, but it's preferable. Your GP will know if your symptoms warrant a medical assessment by an Ear Nose and Throat Specialist (ENT) or tinnitus/sound sensitivity specialist, and with a valid referral you may be eligible for a Medicare rebate on the hearing assessment portion of your appointment. We're also happy to write back to your GP with an update as part of a collaborative approach to your care.

90 minutes. It's a full assessment covering a deep dive into your hearing and tinnitus — what's causing it, what's aggravating it, and what's maintaining it. From there we focus on the things you can control, how your tinnitus is affecting your day-to-day life, and build your interim management plan in that same session. Most people only need this one appointment to start managing their symptoms and reducing the impact tinnitus has on their lives.

Yes — a pre-appointment questionnaire. Ninety minutes goes by quickly, and the more detail we have beforehand, the more we can achieve in that session. If the questionnaire isn't completed in advance, we may need to bring you back for a second appointment ($150) to finish building your management plan.

Typically 1–2 weeks. We can only see one new tinnitus patient per day, as these assessments are admin-intensive and need our full attention — once you're a patient, there's more flexibility for follow-ups.

You can book online via our Halaxy booking page, or by calling us directly. To reschedule or cancel, please give at least 2 days' notice to avoid a cancellation fee.

Yes — a $100 fee applies to missed appointments without adequate notice. We understand things come up, and if you're unwell, please just let us know as early as you can so we can offer your slot to someone else. Because assessment appointments are booked out weeks in advance and in high demand, a no-show means someone else missed out on being seen — for this reason, we won't offer a further appointment time.

You'll leave your appointment with practical strategies to start using straight away. Your full written report follows within about a week.

Our Hearing Assessment is $120 (60 minutes) and our Diagnostic Assessment (Tinnitus / Hyperacusis / Misophonia) is $300 (90 minutes). With a GP or Ear Nose and Throat Specialist (ENT) referral, you may get up to $75 back on Medicare for the Hearing Assessment, or up to $150 back for the Diagnostic Assessment.

Yes, for White Card holders whose listed conditions include hearing loss and/or tinnitus and/or hyperacusis, and for Gold Card holders. We can treat your hearing loss under the Hearing Services Program, but for tinnitus-specific management, Ear Nose and Throat Specialist (ENT) clearance and DVA pre-approval is required before we can proceed — this can take some time to come through, so it's worth asking your GP to submit the referral as early as possible.

We accept self-managed NDIS clients only.

Audiology consultations can be covered by private health insurance, but this depends on your fund and level of cover. Here is a link that gives a guide to what your private health insurance provider may offer, but it's best to contact them directly to confirm:
Independent Audiologists Australia — Extras Cover for audiology and hearing devices

Yes. Tinnitus can occur with or without measurable hearing loss. Our assessment looks at the auditory system as a whole, not just hearing thresholds, and we tailor management to what's actually driving your symptoms.

We offer Tinnitus Retraining Therapy, Neuromonics, Lenire, Brain Wave, and Cognitive Behavioural Therapy approaches, tailored to each client. Where a medical cause is suspected, we refer to Ear Nose and Throat Specialists (ENTs), physiotherapists, or counsellors as needed.

Yes — hyperacusis assessment and management sits alongside tinnitus care as part of our scope.

Yes. As an independent clinic, we aren't tied to any single manufacturer — we provide all the major brands, giving you the freedom to choose the best technology for your life. Every recommendation we make is based solely on what works best for you, not on a sales target.

A full hearing assessment is completed first so we understand exactly what your ears and brain need. Fittings start at a comfortable volume rather than full amplification, with follow-up appointments to gradually increase amplification as your brain adapts — and every follow-up is with the same clinician, never a locum.

Yes, for hyperacusis and misophonia. For tinnitus and hearing loss in children, we refer to Hearing Australia.

40 King William Road, Goodwood, SA. Limited car parking is available at the rear (enter via Simpson Parade) or on King William Road.

Yes, we offer our patients telehealth for tinnitus management and device adjustments (device dependent). Our initial assessment must be done face to face though.